Support

Below are the guaranteed response times for requests for service:

Mission Critical Request: 

Loss of entire system, complete trunk group, operator console, or voicemail. Allied provides a two to four (2-4) hour emergency response time for this type of request.     

Priority Service Request: 

Loss of single port card, single trunks or voicemail Ports. Service will be performed within one (1) business day.     

Standard Service  Request:

Service Request will be performed within three (3) business days.     

Remote Service Request:

Remote programming will be performed within one (1) business day