Allied Technologies Service and Support:
Below are the guaranteed response times for requests for service:
Mission Critical Request:
Loss of entire system, complete trunk group, operator console, or voicemail. Allied provides a two (2) to four (4) hour emergency response time for this type of request.
Priority Service Request:
Loss of single port card, single trunks or voicemail Ports. Service will be performed within one (1) business day.
Standard Service Request:
Service Request will be performed within three (3) business days.
Remote Service Request:
Remote programming will be performed within one (1) business day